Privacy Policy

789 FreshMart · Last updated: April 27, 2026

789 FreshMart ("we", "our", "the App") respects your privacy. This Privacy Policy explains what information we collect when you use our mobile application, why we collect it, how we use it, and the choices you have. By using the App you agree to the practices described below.

1. Information We Collect

1.1 Information you provide

• Account & contact: mobile phone number, verification code, optional name and avatar.
• Delivery details: shipping address, contact name, contact phone.
• Order content: products selected, quantities, order notes, payment method.
• User-generated content: product reviews, ratings, photos you upload.

1.2 Information collected automatically

• Device info: device model, OS version, app version, language, network type, and a non-permanent device identifier used to deliver push notifications.
• Usage data: pages viewed, items clicked, search keywords, in-app errors. Used to improve the App. We do not link this with any third-party advertising profile.

1.3 Permissions we request

• Location (ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION): to suggest the nearest store, calculate delivery range, and let you pick a delivery address on a map. Location is requested only when you actively use these features.
• Camera (CAMERA): to let you take photos for product reviews or customer support tickets. Photos remain on your device until you choose to upload them.
• Photo / Storage: to let you select existing photos to upload.
• Notifications: to send order status, delivery, and promotional updates. You can disable this in your system settings at any time.
• Internet: required for the App to communicate with our servers.

You may deny or revoke any permission in your device settings. The corresponding feature will be disabled but the rest of the App continues to function.

2. How We Use Information

• To create and authenticate your account.
• To process and deliver your orders.
• To process payments through third-party payment gateways.
• To provide customer service, handle returns, refunds, and complaints.
• To send transactional notifications (order confirmation, shipping, delivery).
• To send promotional notifications, only if you have not opted out.
• To detect, prevent, and respond to fraud, abuse, and security incidents.
• To improve products, content, and the user experience through aggregated analytics.
• To comply with applicable laws and respond to lawful requests.

3. Sharing With Third Parties

We do not sell your personal information. We share data only with the following categories of recipients, and only as needed for the services they provide:

• Payment processors (e.g. GCash, card processors) — we share the order amount, order ID, and minimum identity data required to complete payment. We do not store your full card number on our servers.
• Map services (Google Maps Platform) — coordinates and search queries are sent to Google to render maps and resolve addresses. See Google's Privacy Policy.
• Cloud hosting & infrastructure providers — to store data and run the service.
• SMS / Push delivery providers — to send verification codes and notifications.
• Logistics partners — name, address, and contact phone are shared with the courier so your order can be delivered.
• Authorities — when required by law, court order, or to protect our or others' rights, safety, and property.

4. Data Retention

We retain your account and order information for as long as your account is active, plus the period required by applicable tax, accounting, and consumer-protection regulations (typically up to 5 years after the transaction). Aggregated, non-identifiable analytics may be retained longer.

5. Data Security

All network traffic between the App and our servers is transmitted over HTTPS / TLS. Passwords and payment tokens are stored using industry-standard hashing or encryption. Access to production data is limited to authorized personnel on a need-to-know basis. No method of transmission or storage is 100% secure, but we work to protect your data commensurate with its sensitivity.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information through the App or by contacting us.
• Delete your account and the personal data tied to it. Some records (e.g. invoices) may be retained for legal or accounting purposes.
• Opt out of marketing notifications at any time.
• Withdraw a previously granted permission via your device settings.

To exercise any of these rights, contact us at the address below.

7. Children's Privacy

The App is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us and we will delete it.

8. International Data Transfers

Your data may be processed and stored in countries other than your own, where our service providers operate. We require appropriate safeguards in line with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be notified inside the App.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

• Email: [email protected]
• App: 789 FreshMart